Refund policy

We want you and your pup to love every piece from us. If something isn’t quite right, we’re here to help.

Return & Exchange Window

We accept returns and exchanges within 14 days of delivery.

To be eligible, items must be:

unworn and unused
unwashed
free of pet hair, dirt, odor, or damage
in their original condition with tags and original packaging included

Clothing

Dog apparel may be returned or exchanged if it has only been tried on briefly for sizing and remains in new condition.

Items that show signs of wear, washing, stretching, stains, pet hair, or odor are not eligible for return or exchange.

Shoes

Dog shoes may be returned or exchanged only if they were tried on indoors only and remain in brand-new condition.

For hygiene and quality reasons, we cannot accept returns or exchanges for shoes with worn soles, outdoor use, scratches, dirt, or other signs of use.

Non-Returnable Items

The following items are not eligible for return or exchange:

final sale items
gift cards
items marked as non-returnable
any item not in its original condition

How to Request a Return or Exchange

To request a return or exchange, please contact us at officialpawrena@gmail.com within 14 days of delivery.

Please include:

your order number
the item(s) you’d like to return or exchange
the reason for your request
clear photos if the item arrived damaged or incorrect

Once your request is approved, we’ll provide the next steps.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Exchanges

We only replace items if the requested size or style is available.

If the item you want is out of stock, we can offer:

a return for refund
store credit
an exchange for another item of equal value

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at officialpawrena@gmail.com with your order number and photos of the item.

We’ll make it right as quickly as possible.

Refunds

Once your return is received and inspected, we’ll notify you if your refund is approved.

Approved refunds will be issued to your original payment method. Please note that it may take several business days for your bank or card provider to process the refund.

Original shipping fees are non-refundable unless the return is due to our error.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.